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Customer Support

We aim to ship all of our 3D Printer PLA Filament the business day after the order is received. Orders are only processed and shipped Monday to Friday, excluding Weekends and Holidays.

If a damaged shipment is received, or your tracked order is showing as delivered but has not been received, please contact us at providing your name and order number.

VO3D aims to provide a comprehensive and hassle-free return and exchange process. Returns and exchanges are accepted on all unused & sealed items within 30 days of the purchase date by following the below process:

  1. Email the following address with your name and Order Number:
  2. Complete the form provided and pack along with the item(s) for return, using the return shipping label provided.
  3. Drop off the return at the appropriate shipper.
  4. Once the return is received and inspected an e-mail will be sent informing you that a refund has been approved and processed. If there are any issues with the return, an e-mail will be sent notifying you of such.
  5. If you are exchanging for another item, an e-mail will be sent informing you of the exchange options that are available.

Safety Data Sheets
If you would like a copy of one of our Safety Data Sheet, please send an email to with the colour that you would like the SDS for.